1 Order Cancellation
Orders can be canceled within 24 hours of placement. After this period, cancellations may not be possible as the order may have already been processed for dispatch.
2 Refund Eligibility
Refunds are only applicable for damaged, defective, or incorrect products. If you receive such a product, please contact us within 7 days of delivery.
3 Return Process
To initiate a return, email us at support@jpskincare.in with your order details and images of the product issue. Once approved, we will provide return instructions.
4 Refund Processing
Upon receiving the returned product, we will inspect it and process your refund within 7-10 business days. Refunds will be credited to the original payment method.
5 Non-Refundable Items
Opened, used, or personalized products cannot be returned for hygiene reasons. Clearance sale items are also non-refundable.
6 Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error on our part (damaged or incorrect product).
7 Policy Updates
JP Skin Care reserves the right to modify this policy at any time.
Please review this page periodically for updates.
If you have any questions, contact us at
support@jpskincare.in.